I cant send email through my domain, what is causing the
problem?
99% of the calls we get regarding not being able to send email are
caused by one of four thing:
- The computer is not connected to the internet.
- You are not setting the reply address in your email to
something@yourdomain.com on our servers.
- You are on one of our servers that requires that the setting
for "outgoing mail server requires authentication" is checked.
- Your local ISP blocks port 25.
ISP's will often block port 25 so they can control SPAM going
through their system. Port 25 is the common port that is used for
SMTP service on Internet servers. There are many large dial up
ISP's that do this, Concentric would be a good example.
You will need to check with your dial up provider for more info.
If you are in a situation where they are blocking port 25, for
your SMTP setting just use the one your local ISP provided.
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